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Integration Guide
WhatsApp Business
+
HubSpot

WhatsApp Business + HubSpot Integration

Log WhatsApp Business conversations and capture leads into HubSpot CRM automatically. Set up this automation with Make.com, Zapier, n8n, or Pabbly Connect — no coding required.

Supported Platforms

M
Make.com
✓ Supported
Z
Zapier
Not available
n
n8n
✓ Supported
P
Pabbly Connect
Not available

What You Can Automate

01

When a new record is created in WhatsApp Business, automatically trigger an action in HubSpot

02

Sync data between WhatsApp Business and HubSpot in real time without manual exports

03

Send notifications to HubSpot when important events happen in WhatsApp Business

04

Create or update HubSpot records based on activity in WhatsApp Business

05

Build multi-step workflows that start in WhatsApp Business and flow through HubSpot

What You Need Before Starting

  • An active WhatsApp Business account (free plan is fine for testing)
  • An active HubSpot account
  • An account on at least one automation platform: Make.com, Zapier, n8n, or Pabbly Connect
  • API access or admin permissions in both WhatsApp Business and HubSpot to authorize the connection

Step-by-Step Setup Guide

Choose the platform you want to use. All four support this WhatsApp Business + HubSpot integration.

M
Make.com8 steps
1

Log into Make.com and click "Create a new scenario."

2

Click the + button, search for "WhatsApp Business", and select it as your trigger module.

3

Connect your WhatsApp Business account using your API key or OAuth credentials.

4

Configure the trigger: choose what to watch (new records, updates, or specific events) and set any filters.

5

Click + to add a new module, search for "HubSpot", and select the action you want to perform.

6

Connect your HubSpot account and use Make's data mapper to link fields from the WhatsApp Business trigger to the HubSpot action.

7

Click "Run once" to test the scenario with real data. Fix any mapping errors highlighted in red.

8

Set a schedule (e.g., every 15 minutes) and toggle the scenario to ON. Your automation is live.

n
n8n8 steps
1

Open n8n and click "New Workflow."

2

Add a WhatsApp Business node as your trigger. Search for it in the node panel and drag it onto the canvas.

3

Click the node, select "Create New Credential," and enter your WhatsApp Business API key or OAuth details.

4

Choose the operation to watch (e.g., "On New Record") and configure any filters.

5

Click + to add a HubSpot node and connect it to the WhatsApp Business node's output pin.

6

Configure the HubSpot node: select credentials, choose the action, and use expressions ({{ $json.fieldName }}) to map data from WhatsApp Business.

7

Click "Execute Workflow" to run a manual test. Check the output panel to confirm the data flows correctly.

8

Click "Activate" to enable the workflow. n8n will now run it on the configured trigger or schedule.

About These Apps

WhatsApp Business

Business messaging platform for customer communication at scale

Make.comZapiern8n

HubSpot

CRM, marketing automation, and sales platform for businesses of all sizes

Make.comZapiern8nPabbly Connect

Set Up This Integration

Choose a platform to connect WhatsApp Business and HubSpot. All options below support this integration.

M
Make.com
35% for 12 months

The visual automation powerhouse

n
n8n
30% for 12 months (cloud plans)

Open-source power for developers

Frequently Asked Questions

Do I need coding skills to connect WhatsApp Business and HubSpot?

No. Make.com, Zapier, n8n (cloud), and Pabbly Connect are all no-code or low-code tools. You configure connections through visual interfaces. n8n offers optional JavaScript nodes for advanced logic, but the basic WhatsApp Business+HubSpot setup requires no code.

Which platform is cheapest for this integration?

Pabbly Connect offers a lifetime deal with unlimited automations, making it the lowest long-term cost for high-volume workflows. Make.com's free plan includes 1,000 operations/month. Zapier's free plan is limited to 100 tasks/month. n8n is free to self-host.

How often does the automation run?

It depends on the platform and plan. Make.com runs scenarios on a schedule you set (minimum 1 minute on paid plans, 15 minutes on free). Zapier polls triggers every 1–15 minutes depending on your plan. n8n can be triggered instantly via webhooks. Pabbly runs instantly when triggered.

What happens if the integration breaks?

All four platforms send email alerts when a workflow fails. Make.com shows error details in the scenario history. Zapier shows failed tasks in the Task History tab. n8n logs errors in the execution log. Pabbly shows error details in the workflow run history.

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