Create Zendesk tickets for Shopify order issues and sync customer purchase history to support tickets. Set up this automation with Make.com, Zapier, n8n, or Pabbly Connect — no coding required.
When a new record is created in Shopify, automatically trigger an action in Zendesk
Sync data between Shopify and Zendesk in real time without manual exports
Send notifications to Zendesk when important events happen in Shopify
Create or update Zendesk records based on activity in Shopify
Build multi-step workflows that start in Shopify and flow through Zendesk
Choose the platform you want to use. All four support this Shopify + Zendesk integration.
Log into Make.com and click "Create a new scenario."
Click the + button, search for "Shopify", and select it as your trigger module.
Connect your Shopify account using your API key or OAuth credentials.
Configure the trigger: choose what to watch (new records, updates, or specific events) and set any filters.
Click + to add a new module, search for "Zendesk", and select the action you want to perform.
Connect your Zendesk account and use Make's data mapper to link fields from the Shopify trigger to the Zendesk action.
Click "Run once" to test the scenario with real data. Fix any mapping errors highlighted in red.
Set a schedule (e.g., every 15 minutes) and toggle the scenario to ON. Your automation is live.
Log into Zapier and click "Create Zap."
Choose Shopify as your Trigger app and select the trigger event (e.g., "New Record", "New Contact").
Connect your Shopify account and click "Continue." Zapier will test the connection and fetch sample data.
Click "Continue" past the test step once sample data appears.
Add Zendesk as your Action app and select the action event (e.g., "Send Message", "Create Record").
Connect your Zendesk account and map the fields from your Shopify trigger data to the Zendesk action fields.
Click "Test action" to confirm the action runs correctly with the sample data.
Name your Zap, click "Publish," and turn it on. Zapier will now run this automatically.
Open n8n and click "New Workflow."
Add a Shopify node as your trigger. Search for it in the node panel and drag it onto the canvas.
Click the node, select "Create New Credential," and enter your Shopify API key or OAuth details.
Choose the operation to watch (e.g., "On New Record") and configure any filters.
Click + to add a Zendesk node and connect it to the Shopify node's output pin.
Configure the Zendesk node: select credentials, choose the action, and use expressions ({{ $json.fieldName }}) to map data from Shopify.
Click "Execute Workflow" to run a manual test. Check the output panel to confirm the data flows correctly.
Click "Activate" to enable the workflow. n8n will now run it on the configured trigger or schedule.
Log into Pabbly Connect and click "Create Workflow." Name it and click "Create."
Set Shopify as the trigger app and select your trigger event.
Connect your Shopify account via API key or OAuth and click "Save & Send Test Request."
Pabbly will wait for a test event. Trigger one in Shopify (e.g., create a new record) and click "Capture Response."
Click + to add an action step. Choose Zendesk as the action app and select the action event.
Connect your Zendesk account and map the fields from the Shopify response to the Zendesk action fields.
Click "Save & Send Test Request" on the action step to confirm it runs correctly.
Click "Enable" to activate the workflow. Pabbly Connect will now run this integration automatically.
Leading ecommerce platform for building and running online stores
Customer service and support ticketing platform for enterprise teams
Choose a platform to connect Shopify and Zendesk. All options below support this integration.
The market leader — 8,000+ integrations
Unlimited workflows, lifetime deal pricing
No. Make.com, Zapier, n8n (cloud), and Pabbly Connect are all no-code or low-code tools. You configure connections through visual interfaces. n8n offers optional JavaScript nodes for advanced logic, but the basic Shopify+Zendesk setup requires no code.
Pabbly Connect offers a lifetime deal with unlimited automations, making it the lowest long-term cost for high-volume workflows. Make.com's free plan includes 1,000 operations/month. Zapier's free plan is limited to 100 tasks/month. n8n is free to self-host.
It depends on the platform and plan. Make.com runs scenarios on a schedule you set (minimum 1 minute on paid plans, 15 minutes on free). Zapier polls triggers every 1–15 minutes depending on your plan. n8n can be triggered instantly via webhooks. Pabbly runs instantly when triggered.
All four platforms send email alerts when a workflow fails. Make.com shows error details in the scenario history. Zapier shows failed tasks in the Task History tab. n8n logs errors in the execution log. Pabbly shows error details in the workflow run history.